Continuously developing and researching new and practical products that meet market demand; Striving to provide pre-sales, in sales, and after-sales services that satisfy users is the theme of our company's pursuit of enterprise development. Here, our company promises to our customers:
1. Pre sales service
a. Provide free technical consulting services to users.
b. Provide users with product samples, company profiles, credit certificates, and other information.
c. Invite users to visit our company to inspect product design, manufacturing process, product prototypes, product testing facilities, and quality management system.
d. Invite users to conduct on-site inspections of the units of our company's products and listen to the opinions of the users.
e. Our company can appoint experienced technicians to design and select models for free based on on-site conditions and technical parameters provided by users.
2. In sales services
During the product manufacturing process, invite relevant technical personnel from the user to our company to inspect the inspection of each process in the manufacturing process, and provide the product inspection standards and results to the relevant technical personnel from the user.
3. After sales service
a. After our company's products are shipped, a dedicated person will be sent to the customer's receiving site to count and deliver the goods.
b. Provide free on-site debugging services for the products sold.
c. Free installation guidance for the products sold.
d. Our company is equipped with an after-sales service team mainly composed of technical personnel. Upon receiving service information or feedback from users, provide satisfactory responses and solutions within a short period of time.
e. Our company provides "three guarantees" services for our products (including returns, replacements, and repairs for quality issues).
f. The quality of work of the after-sales service personnel dispatched by our company is evaluated by the users (who sign their opinions on the User Feedback Information Form issued by our company). Based on user feedback, honor the rewards and punishments of our company's after-sales service personnel.
g. Our company has established a complaint hotline: 0372-2833567. If you are dissatisfied with the service quality of our company's product quality after-sales service personnel, you can file a complaint, and our company will handle it seriously.
h. Our company regularly visits users to understand the usage of the product and helps solve various problems encountered during use. Simultaneously solicit suggestions for quality and technical improvements in order to better serve users.